Refund policy

At Dermanes, we want you to receive your order in perfect condition.

• If your order arrives broken, damaged, or with a manufacturing issue, please contact us within 24 hours of receiving your order.

• Please provide clear photos or videos showing the damaged product and the packaging.

• After reviewing the issue, we may offer a replacement or refund, depending on the case.

• Products must be returned in their original condition and packaging when a return is required.

• We do not accept returns or refunds for products that have been damaged due to misuse or improper handling after delivery.

Our team will review each case and assist you with the appropriate solution.

Thank you for choosing Dermanes.